Data Deletion Instructions
How to request deletion of your data from FeeSend.
FeeSend respects your right to control your data. This page explains how you can request deletion of the data associated with your FeeSend account, including data processed through the WhatsApp Business Platform. For full details on how we handle information, see our Privacy Policy.
Option 1 — Delete your account in the app
- Open the FeeSend mobile app and sign in.
- Go to Settings and open your Account section.
- Tap Delete account and confirm. (You may be asked to verify your identity, such as with an OTP, to protect your account.)
Deleting your account permanently removes your FeeSend account and the business data associated with it from our active systems.
Option 2 — Request deletion by email
If you cannot access the app, email appfeesend@gmail.com from the email address registered on your account, with the subject line "Data Deletion Request" and the phone number associated with your FeeSend account. We will verify your identity and process the request.
What gets deleted
- Your FeeSend account and profile (name, email, phone number).
- Business data you added, such as members/customers, fees, payment records, notes, groups, tags and templates.
- Message history and conversation data processed through the Platform, including WhatsApp messaging metadata stored on our systems.
- Stored WhatsApp Business integration tokens and credentials.
What may be retained (and why)
- Legal and accounting records: limited billing and transaction records may be retained where we are required to keep them by tax, accounting, or other applicable law.
- Backups: a short-lived copy of deleted data may persist briefly in encrypted backups, which age out on our standard backup cycle.
- Aggregated data: non-identifiable, aggregated statistics that cannot be linked back to you.
We do not retain your Personal Information longer than necessary to provide the service or to meet legal obligations.
Processing time
Verified deletion requests are actioned within 30 days. We will confirm completion to the email address you contacted us from.
Revoking WhatsApp / Meta access
In addition to deleting your FeeSend account, you can remove FeeSend's access to your WhatsApp Business Account at any time through your Meta Business settings. Once access is revoked, we stop accessing your WhatsApp data and delete the stored access tokens.
Questions
For any questions about data deletion, email appfeesend@gmail.com or our Grievance Officer at appfeesend@gmail.com.